TECH SUPPORT
IN-PERSON LEARNING
- Devices
- K-6 - Teachers enter a support ticket on behalf of student
- 7-8 - Visit the library
- 9-12 TPP - Visit the SHIELD helpdesk in RM130
VIRTUAL LEARNING
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Supervisor of Network Operations: Kelly Kovnesky
Specializing in strategic and operational planning, budget & procurement, project management, database management, account provisioning, help desk management, and end-user support. Certifications include IT Leadership, Web Design, Novell CNA, Microsoft, A+.
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Technical Specialist: Eric Kirch
Dell certified technician specializing in wireless, mobile-device management & deployment, and desktop/end-user support. Associate's degree in Information Technology and A+ Hardware certification. Emphasis on Project Management. |
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Technical Specialist: Zach Fischer
Dell certified technician specializing in Novell ZENworks, application deployment, IP security, online assessments, and desktop/end-user support. Bachelor's Degree in IT Security. |
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Help Desk Manager: Bridget Lewis
Bachelor's Degree in Information Technology (May 2018). Dell certified technician specializing in hardware/software support, end-user support, help desk management, audio-visual support and 1:1 program administration.
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Support Specialist: Anthony Peterson
Dell certified technician with an I.T. Computer Specialist degree. Specializes in desktop/end-user support, mobile device management, audio-visual technologies, and help desk support. |
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Support Specialist: Richard Kojis
Dell certified technician with a K-12 degree in education. Specializes in desktop/end-user support, mobile device management, audio-visual technologies, and help desk support.
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Support Specialist: Sean Ciszek
Dell certified technician attending WCTC. Specializes in desktop/end-user support, mobile device management, audio-visual technologies, and help desk support.
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Support Specialist: Domanik Maresch
Dell certified technician attending WCTC. Specializes in desktop/end-user support, mobile device management and help desk support. |
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Technology Partner: A team of highly skilled network engineers employed by Skyward IT Services. Specializing in network design, Active Directory, Novell OES, IDM, GroupWise, StorageManager, VMWare, and Wifi. |
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